MINNEAPOLIS, Jan. 31, 2013 /PRNewswire/ — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced it has completed a phase of corporate expansion in order to handle the company’s recent growth in sales and product breadth, as well as accommodate and address the growth forecasted for 2013 and beyond. Calabrio has appointed Matt Matsui as its vice president of product and marketing and Dale Bastian as the company’s new vice president of sales. Both Matsui and Bastian bring great experience that will be instrumental in guiding the company through corporate growth.
Calabrio’s structural realignment was executed to ensure the company continues to understand and meet customers’ expectations for valuable, intuitive and flexible solutions that improve efficiency, save money and enable better business decisions.
Matsui carries more than 25 years of experience leading product and marketing organizations for a broad range of companies, including ACNielsen, Cognos, Fair Isaac and numerous early stage analytics firms. Through this experience, Matsui has developed a keen sense for growing markets with a heavy emphasis on big data and business analytics. He holds undergraduate degrees from the University of Maryland and a master’s degree from Northwestern University. In his new role as Calabrio’s vice president of product and marketing, Matsui will oversee company-wide go-to-market efforts.
As Calabrio’s vice president of sales, Bastian will use his proven, steady focus on leading and developing successful sales strategies to build and manage the company’s partner support, solution consulting and sales teams. Bastian has more than 30 years of sales and leadership experience in the technology and telecommunications industries and has a sharp ability to achieve high-growth in fast-paced markets. Most recently, Bastian served as general manager and vice president of sales for AOptix Technologies, where he helped increase revenue substantially. Prior to AOptix, Bastian was executive vice president of worldwide sales at 2Wire Corporation where he achieved another astounding revenue increase of 148%.
“Calabrio is expanding and strengthening its professional teams in order to seamlessly manage the company’s current and future growth waves,” said Tom Goodmanson, president and CEO of Calabrio. “Matt and Dale both have a deep understanding of how to successfully develop and nurture corporate initiatives for high-growth periods, and their proficiency will be a vital asset as we scale to accommodate a broader product portfolio, increase our customer base and maintain superior quality-of-service.”
About Calabrio, Inc.
Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that’s easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives. Calabrio is a member of the Cisco Developer Network (CDN), and a gold member of the Avaya DevConnect program. Find news and information at www.calabrio.com.